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It is tough in Tech Support.....

Here are some conversations, which had (rumour has it) actually happened between help-desk people and their customers


Customer: "I have Microsoft Exploder."

Customer: "How do I print my voicemail?"

Customer: "I don't need any of that SQL stuff - I Just want a database!"

Tech Support: "What does the screen say now?"
Customer: "It says, 'Hit ENTER when ready'."
Tech Support: "Well?"
Customer: "How do I know when it's ready?"

Customer: "I have a long distance modem."

Customer: "I don't have a space bar.

Customer: "You've got to fix my computer.  I urgently need to print a document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine.  Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."

Tech Support: "Just call us back if there's a problem. We're open 24 hours."
Customer: "Is that Eastern time?"

Tech Support: "Ok, now click your left mouse button."
Customer: (silence) "But I only have one mouse."

Customer: "Excuse me can I use this disk?  It has a hole in it."

Tech Support: "Do you have 3 1/2 inch diskettes?"
Customer: "No, I only have 3 of them."

Tech Support: "I need you to right-click on the Open Desktop."
Customer: "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok.  Right click again.  Do you see a pop-up menu?"
Customer: "No."
Tech Support: "Ok, sir.  Can you tell me what you have done up until this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'."

Customer: "Now what do I do?"
Tech Support: "What is the prompt on the screen?"
Customer: "It's asking for 'Enter Your Last Name.'"
Tech Support: "Ok, so type in your last name."
Customer: "How do you spell that?"

Customer: "I received the software update you sent, but I am still getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No.  Oh, am I supposed to install it to get it to work?"

Customer: "I'm having trouble installing Microsoft Word."
Tech Support: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support: "Ma'am, remove the disk and tell me what it says."
Customer: "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support: "Insert the MS Word set-up disk."
Customer: "What?"
Tech Support: "Did you buy MS word?"
Customer: "No ..."

Customer: "Do I need a computer to use your software?"
Tech Support: ?@#$?

Tech Support: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow.  How can you see my screen from there?"

Tech Support: "What type of computer do you have?"
Customer: "A white one."

Customer: "I'm going to be using Windows NT.  Should I get the Server or Workstation version?"
Tech Support: "Well, are you using it as a workstation or as a server?"
Customer: "A server.  So, which one do I get?"
Tech Support: "The server version perhaps?"
Customer: "Which one is that?"
Tech Support: "Windows NT Server."
Customer: "Ok, thanks."

Tech Support: "Type 'A:' at the prompt."
Customer: "How do you spell that?"

Customer: "I can't log in to my account."
Tech Support: "Ok, let's look at your configuration."
Customer: "Ok...but I know that my User ID is case sensitive."
Tech Support: "Yes it is.  Ok, what does it say in the 'User ID' field?"
Customer: "Like I said, 'Case Sensitive'."

Tech Support: "What's on your screen right now?"
Customer: "A stuffed animal that my boyfriend got me at the grocery store."

Tech Support: "What operating system are you running?"
Customer: "Pentium."


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